Customer Reviews & Testimonials

Below are a limited selection of the many Testimonials that we have been delighted to have received from our satisfied customers. More testimonials can be viewed on our facebook page.

"We have just received our new Ercol Jubilee cushions and once again we are delighted with the results. They are a perfect match for the covers that you did previously. Please pass on our thanks to all the team, and we will continue to recommend Bristol Upholstery to all our friends!"

Roy & Yvonne Whitwell

"Thanks so very much for these cushion replacements which are excellent. They have made the chairs/cushions combo look totally new - yet natural (and even better than the originals). Please extend my thanks to all of your team who have been involved with this order. Also for producing the cushions considerably quicker than I was expecting."

Mike Hallam
"We have just received our dining chair cushions this lunchtime & have already fitted them .We are very pleased with them & also the quality .Thank you for the excellent service we have received from your company."

Mike Herbert
""Thank you for a wonderful service - the cushions arrived early this morning. The dining room has had a spring clean in their honour and it looks, and is, very comfortable with the new cushions."

Jennie Pinkney
North Yorkshire

"Our new cushions have arrived and fit beautifully.
Please accept our grateful thanks for the time and effort you and your colleagues spent making sure that the seat pads were the correct size and shape for the best fit. I have to say we have been very impressed with your customer service and would not hesitate to recommend your company to others, your approach and professionalism has been second to none.

With many thanks and best wishes for Christmas and the New Year."

Fay Young
"The new cushions for our Ercol suite are beautifully made, and there was a huge selection of fabrics so I was able to get just what I was looking for. Everyone was so helpful - from sending fabric samples to checking exactly what models of cushions we needed. The whole process of sending in my cushions and getting the new ones back was very well organised and so easy on my side as they were couriered both ways. I am sure these cushions will last many years and will definitely be returning as a customer when the time comes."

Deanna Nicholson
West Sussex
"The cushion is beautifully made and fits my Ercol chair perfectly. They make an effort to get everything right by sending fabric samples and also asking for a photo to confirm the chair to be dealt with. All communication was friendly and efficient and as a bonus, the cushion arrived about 6 weeks ahead of their predicted completion date."

Rose Hill
Isle of Skye
"Our new cushions have arrived and fit beautifully. [bt]Please accept our grateful thanks for the time and effort you and your colleagues spent making sure that the seat pads were the correct size and shape for the best fit.
I have to say we have been very impressed with your customer service and would not hesitate to recommend your company to others, your approach and professionalism has been second to none.
With many thanks and best wishes for Christmas and the New Year"

Fay Young
"Ercol chair cushions have arrived today they are fantastic, Thankyou and your team for all the excellent customer care you gave to get perfect fit We are more than thrilled with them Merry Christmas to you all xxx"

Marion Richardson
"Thank you for the cushions, my nan loves them. She doesn't know how to use the interenet well, so I'm saying thank you for her. They are extremely comfy."

From the granddaughter of Jill Wootton
"We received our refurbished Ercol sofa seat pads today and are very pleased with the result. Many thanks to Caroline for the efficient turn round and Sue for the particularly speedy delivery, as well as all those in between and in the workshop."

Peter Appleby
Child Okeford
"Our new cushions have just arrived and we are delighted with them, absolute perfection!!
Thank you so much for the excellent customer service and for the superb work, it really is appreciated. The result is just what we had hoped for."

Anita Glen
"Thank you so much for the excellent new cushion which was made at your company. My chair is approximately 72 years old, so the new cushion has certainly made her look ‘new again’. I’m sure my parents would certainly approve.
A special thanks to Dave, who has been so helpful, in all matters reguarding my dealings with Bristol Upholstery."

Yvette Roberts
"I was delighted to receive my new evergreen cushions less than half an hour ago.
They look excellent. I am SO pleased with them!
Many thanks to your people for their superb work and the lovely new buttons. This is just how I always remembered the chair. It was my late mother's and reminds me so much of her.
Again, my heartfelt thanks."

Joy Shires
"The cushions arrived last week and I immediately fixed them to the chairs, and we are delighted with them! They fit perfectly, are comfortable as well as looking very smart, and are beautifully made - thank you so much."

Jane Curran
"Thank you for the excellent service that you have given, with regard to the recovering of my Ercol suite.
From our original telephone conversation, right through to your after sales follow up call, I have received nothing but a friendly, helpful, respectful and extremely efficient service. I have to say that you and your colleagues are a credit to your company, and I would have no hesitation in recommending Bristol Upholstery."

Mike Smith
"Please thank everyone concerned for your prompt and efficient service, your company have been a joy to deal with. My cushions have just arrived and I am delighted with them."

Eileen Lilley
"I have never before taken the time to write a review. However on this occasion, due to the exceptionally high standard of service provided by Bristol Upholstery, it would be remiss of me not not to comment.
I had ordered 4 new cushions for my Ercol dining chairs. The standard of service provided throughout was exceptional nothing was to much trouble, the attention to detail was first class as was the quality of workmanship. Thank you to Dave and everyone involved. Had I lived closer to Bristol if and when my Ercol lounge suite required to be reupholstered I would have had no hesitation in contacting you.
Thanks again."

J A Cottrell
"Everything about the order was dealt with in a very personal way. You advised, sent so many samples that I was spoilt for choice but it was so useful having samples that can be seen in different lights in a room. I am delighted with my choice. I hope you think the seats look good too!
Thank you and I will definitely recommend you to anyone with Ercol chairs that need attention."

Sue Rix
"Hello, My Ercol sofa cushions were delivered today and this is just to say you have done a wonderful job. I am so pleased with the material I chose, it blends in with my existing furniture. The service you provided was very professional and I will have no hesitation in recommending you. Please pass my thanks on to all your staff."

Best wishes,
Mrs D Springall
"I have just received my new cushions and new covers for my Ercol Evergreen Armchairs, they look amazing.
Having had new covers and cushions made for my Evergreen sofa I am so pleased I had the chairs cushions replaced.
Thank you to everyone concerned, who have always very helpful and pleasant on the telephone.
Once again many thanks and I will have no hesitation recommending your company."

Jennifer Crammer
"I just wanted to let you know that we are delighted with the quality and fit of the new cushions you made for our Ercol dining was a pleasure to deal with a company that provides such excellent customer service.
I was sent a huge number of samples following a conversation with Sue, who was extremely helpful and pleasant.
I was particularly impressed that a courier came to collect one of my old cushions to ensure the correct sizing and fit.
Also, whenever I have rung, the phone has been answered have emails. Everyone I have dealt with has been very efficient and friendly.
I would not hesitate to recommend your company..."

Jane Bury
"Just to say the cushions arrived this afternoon as promised and we are very pleased with them. The quality is excellent...
Many thanks for your help and that of everyone on the team."

Lesley Ford
"I wish to let you know that I received my order of cushions and covers today.
I am delighted with them and wish to say thankyou to you and all the 'team' for the wonderful work."

Anne McNiven
"Cushions received today and they fit spot on. My thanks to you all for an excellent job and your efficient handling of my order.
Stay safe."

Brenda Foster
"I have just received my cushions and wished to say thank you so much. It will be a pleasure to sit at my dining table again 😊"

Brenda Eades
"Thank you for dispatching my cushion. It safely arrived and I am so pleased with it...My cherished inheritance is looking much more beautiful. Thank you to your talented team.
Many thanks, take care and keep safe."

Helen Belcher
"It's a little late coming, but we wanted to thank you and particularly the folk involved in producing our fabulous cushions.
We received them last week and are absolutely thrilled. They are just how we wanted them and being different colours make our north facing and rather dark dining room bright and fun!
Being still in lockdown, we can't show them off until Christmas when the kids and grandchildren will descend on us - can't wait!
Thank you all again and we will definitely recommend you to everyone that asks."

Phil & Julie Dargavel
"Just want to thank you for completing the Ercol cushions and they were successfully delivered mid-morning earlier today (I’m still visiting Pucklechurch in a week or two though 😊).
I am ecstatic with the quality wow! Fitted and they look stunning...I shall most certainly recommend Bristol Upholstery without any hesitation whatsoever, worth every penny.
Now for a cup of tea, sit down, relax in my beautiful re-upholstered Ercol armchairs."

John Kent
"Thoroughly recommend the service and skilled work from all at Bristol Upholstery. Huge range of fabrics to choose from along with friendly helpful staff. We just love our ‘new’ sofa!"

Nicola Solomon
"Love my new cushions made for my Ercol tub rocking chair. I also have a 2 seater Ercol settee and will be using this company to provide the cushions for that. Great quality, good fit - we worked with paper templates as I did not have any original cushions to provide to make replacements. Friendly staff."

Angela Gee
"My replacement cover and new filling has just arrived. I am thrilled with it. Thanks for a really splendid standard of service from everyone I dealt with at Bristol Upholstery."

Brenda Koo,
"Thank you so much for the work you have done to recover our dining chairs. We are very happy with the results and the service you gave us."

David Lovell,
"I am sending a photo of the lovely cushions you made for my Ercol chairs. As I have said before I am very pleased with them. Thank you."

Vivienne Lucy​
"We just wanted to write to say thank you for the wonderful job you did of making our new seat cushions for our Ercol dining set. We were wanting to get the cushions replaced for quite some time but weren’t sure where to go. Our new cushions are comfortable and have a fresh modern look which fits our dining room. We would definitely recommend you to others!"

Many thanks,
Andy and Jenny Roberts,
"I have today received my new cushions and covers for my Ercol suite. Apart from the excellent standard, finish and fit of the cushions I feel I need to say that the standard of every step of the process has been outstanding. From emails, to phone calls, collection and delivery to the standard of packaging, everything has had a feel of quality and pride with it.
Please thank all your staff for the excellent service they have provided."

Monica Brady,
"Just a few pics of the wonderful chair cushions you made for us, shown in situ. Needless to say we are delighted in what you have achieved. This has not gone unnoticed by our friends and relatives."

Again, many thanks,
Bruce and Sue Grant,
"Thank you for producing such a striking cushion. We are delighted with it."

Ian Cargill,
"Thank you very much for the top quality service you gave me from choosing my colour to delivering the finished covers and cushions.
You were ALL very professional through the experience, your service was second to none. The workpersonship was of a very high standard as you would expect for an Ercol piece of furniture.
I would have no hesitation to recommend your top quality work to any one.
Thanks again for your top quality service."

Kind Regards,
Brian Pettifer,
"Thank you so much for reupholstering my Ercol Jubilee sofa’s cushions so brilliantly - you’ve done an excellent job and they look wonderful on the frame!
I’ve had many compliments about how great they look and have recommended you to several people.

Thank you again for your hard work (it can’t have been an easy one)!"

Best wishes,
Joss Waterfall
"Many thanks for a good job.
Here is a picture of one of the chairs with the cushions in situ."

Karen Mautner,
"We would just like to say thank you for our new ERCOL cushions. The time scale you quoted was accurate, fit good and they look lovely.
Nice friendly staff which is why we come to you for all our foam requirements."

Kind Regards,
Jenny Le Blique,
"Thank you, Thank you, David and all Bristol Upholstery team for the amazing cushions for my 1975 Ercol Windsor chair, which I bought for my parents' Ruby wedding.
They are absolutely perfect in every way. I can't thank you enough for all your help and advice and the expert workmanship.
I am thrilled beyond belief."

Very Best Wishes,
Susanne Shallcross,
"Thank you so much for completing my order for 6 cushions for Ercol Windsor dining /kitchen chairs. I had bought the chairs on Ebay, so they had no cushions and we didn’t have a template for making any. I found Bristol upholstery through an Internet search with Google, and it seemed the answer to my problem.
There was a huge range of fabric and you had supplied swatches, so we had some idea of what we wanted.
Bristol Upholstery’s specialist knowledge and expertise with Ercol chairs was reassuring.
We are delighted with the result. The cushions are a good fit, perfect colour and very comfortable.
I love the fact that they securely staple with popper fasteners under the chair seats, and can be unzipped for washing. I hope these photos are useful for your purposes.
Thank you once again for your service, knowledge and quality workmanship."

Kind Regards,
Mrs Terry Lawrence,
“My two Ercol chairs were expertly re-webbed and the cushions replaced. I’m really pleased with the result. All the staff are knowledgeable, friendly and helpful”.

Best Wishes,
Brenda Sheppard,
"We would like to say a huge thank you for rejuvenating our 3 seater Sunningdale sofa. We are very pleased with the end result.
Thank you for enabling it all to happen so smoothly and efficiently especially as we live 400 miles away!"

Gill and Chris Turton,
East Lothian
"The measure of your quality shows and also the ability to rectify a problem with speed and efficiency. I would certainly recommend your company. Hope you continue to be successful in 2019."

Kind Regards,
Helen Lyon,
"Thanks for a lovely job covering our chair cushions"

Many thanks,
Alana Coles,
"Absolutely delighted with the new cushions, beautifully made, perfect fit."

Yours sincerely,
Helga Smith,
"Just to let you know that the seat pads and material have arrived. Delighted with them, please pass on our thanks to everyone."

Kind Regards,
Ali Gadd,
"We received our replacement cushions for our Ercol Rocking Chair Thursday as promised, just to let you know that they fit perfect and the colour is a Excellent match, also we would like to say thank you for the excelent service we received from yourselves."

Kind Regards,
Ann & Ray Leech,
"The pads look very good and I am very satisfied. Please thank all the staff who were involved with the order and the excellent service."

Kind Regards,
Thelma Blackmore,
"Please convey our thanks to the persons involved with the stitching of the covers etc. on the items already delivered. The workmanship was of a really high standard."

Kind Regards,
Mr Allen,
West Sussex
"We are absolutely delighted with your work, and have recently received our Ercol furniture back. The colour is amazing. We had a Teal colour with patchwork details on it.
Please find attached images."

Kind Regards,
Mrs H Broughton,
"Thank you so much for our wonderful replacement Ercol cushions.
As you can see, they look really good and we are very pleased with your workmanship, and the efficient way you dealt with our order, please click here."

Sylvia and Michael White
"Today I received my ercol dining chairs replacement cushions, which I am delighted with.
I would like to thank you for all the help in this matter.
Chelsea, you are an asset to your company and dealt with my enquiry in a polite and helpful manner.
Once again thank you for all help."

Kind Regards,
Heather Brooks,
"Thanks for the cushions, very pleased with the result and service. Please find attached photos."

Richard Hammond,
"I recently ordered a cushion for my husbands rocking chair as a birthday gift.
He is over the moon!
Can I just say the service you provided from start to finish was extremely efficient, detailed and personal.
I felt well looked after and that the company really care about the final product they produce, no matter how small.
Here's our new cushion at home by the fire..."

Eli Wiltshire,
"Here is a photo of our settee with its new refilled cushion."
Many thanks,

Naomi Dungworth,
"Herewith three photos, just so you can see what the cushions look like on the Ercol chairs.
I’m very pleased with them, so please thank all involved."

Kind Regards,
Diana Suard,
"The cushions arrived yesterday afternoon and we are thrilled with them, thank you so much.
Your service has been excellent and the cushions and covers are lovely, very well made and a beautiful fabric.
My mother is so happy with them and has thanked me about fifty times so I am passing those thanks on to you."

Best wishes
Lynn Hall,
Newcastle upon Tyne
"Thank you for the swift return of our much loved Ercol cushions re-covered to perfection.
Hope the attached photos will show other potential customers how good your workmanship is.
No, you are not the least expensive, however, it would be a shame to use less quality fabric or inexperienced workmanship on our furniture."

Lynn Pickering,
Burton on Trent
"Thank you so much for my lovely Ercol seat pads which arrived safely.
They have been beautifully made and look great on the chairs.
Wish I had asked you ages ago!"
Please see attached photo.
With much appreciation,

Claire Irvin,
"Thank you so much for my beautiful Ercol chair.
It is better than new, and just as important made so comfortable.
The cushions are more than 100 per cent improved.
Please find attached images of our chair.
I bought this chair in 1992."
Kind Regards,

Hilary Lee,
"It's Claire...dark blue rocking chair covers...
I just wanted to let you know that the cushions arrived just after lunchtime. They are absolutely lovely and fit the chairs perfectly.
Very happy with them.
I've tried to take a picture, but unfortunately it's with electric light, they look a better colour, blue not black, under natural light.

Thank you so much for all of your help, the product and the whole service have been fantastic 😊"
Kind Regards,

Claire Higham,
West Yorkshire
"Not bad for a chair that is 44 years old!
Please find attached photos".
Kind Regards,

Frances Bailey,
Stoke Bishop
"I have recently had 6 replacement cushions/covers made for Ercol dining chairs and they are excellent - even including the fixing straps.
Price and delivery were much better than I had anticipated - I can highly recommend this company".

F. Wells
"The four Ercol dining chair seat pads arrived this afternoon.
We are very pleased with the quality.
The originals lasted 26 years.
Don’t think these will have to last that long, but they look as if they could.
Thank you for the excellent and speedy service."

P. Morgan,
"Letting you know they arrived home safely today and we are very pleased with them.
Please let your team know we are very grateful for all their hard work.
Here are some photos, which show the completed chairs in all their glory!"

S. Jones,
"We picked up the parcel today of the studs etc for the Ercol chairs.
Bought in about 1970, it was the first good furniture we had, they have been refinished and re-glued ready for the next half century.
Cushion project to wait until after Christmas.
Thank you for the excellent service.
Hope you all have a dryish Christmas; here tonights temp is predicted to be minus 21 C, colder later on in the week."

Jane Watson,
"I write to express my thanks for the cushions you made for my Ercol dining chairs.
They are a perfect fit and I am delighted with them.
Pass my thanks to everyone, including those I spoke to on the phone who were so helpful when I was choosing material."
Kind Regards,

R. Fox,
"Thank you for the final receipt for our cushions.
We are very pleased with the finished articles - they have completed our kitchen nicely.
Please find attached photos."
Thank you again,

Lesley Tompkins,
"We are very pleased with the results and many thanks for the additional cushions!
Please find attached photos."

John Toplis,
Basildon, Essex
"Just a few pics of our finished suite. Just perfect.
Please find photos attached"
Many thanks,

Mr and Mrs Gillham,
"I am absolutely delighted with my Ercol cushions.
I attached a photo for you to see just how good they look in my newly-built log cabin."
Many thanks once again and best wishes,

Anne Fort
"Thank you for recovering my Ercol furniture.
I am very pleased with the results and attached photos as requested."
Kind regards,

Christine England,
"Just received my lovely new seat pad/cover. It's really comfy, thank you so much.
Please find attached photo of it in situ."
Kind Regards,

H. Stainton,
"Please find attached images of completed work.
We are really pleased; it's like a brand new suite again."
Best regards,

Helen Thomas,
"Thank you so much for your fast and efficient service. Nothing was too much bother for you from samples to sitting.
Looking forward to singing your praises to all and sundry.
Bristol Upholstery is a rare animal in this day and age.
A pleasure to have done business with you all. Please find attached photos in situ."
Thanks sincerely,

Day Campbell,
Aboyne, Aberdeenshire
"Cushions all arrived, fit perfectly and look great.
Find attached a few photos from original Ercol to newly revamped."
Thanks for getting us through this little project!"

Josh Robinson,
"Please see attached before and after photographs of our Ercol easy chair.We would like to say how very pleased we are with our new cushions and would like to express our complements to all at Bristol Upholstery, not only for the standard of workmanship but for all aspects of our customer experience.
From choosing the material right through to delivery of the finished job.
Your customer service was exemplary.
Everyone in the team was polite, patient and knowledgeable.
We would not hesitate to call on your services again and will certainly recommend Bristol Upholstery to others.
N.B. The 'before' photograph does not show how poor the condition of the cushions were."

Yours Faithfully,
Mr. & Mrs. D. Hunt,
South Devon
"Just a word of thanks for the work your craftspeople have put into the recovering of our Ercol suite. Please find attached photos of them in situ.
Good job guys!"
Kind Regards,

Paul and Sue,
Weston Super Mare
"Many thanks for your great service, more than happy with the way they look ... find attached images."
Thanks again and best regards,

Sandra Thurston,
"Thank you so much for the lovely cushions for our Ercol sofa and chair.
We are very pleased with them.
Pictures as requested!!"
Best wishes,

Chris Pettit,
"Thank you so much we are highly delighted with our recovered chair.
We've not decided exactly where it will go yet, but here are a few photos."
Thank you so much,

Sue Zenthon,
"Many thanks again for the chair pads.
Wonderful work.
Thought you might like a photo of them in place.
Best wishes,

Richard and Linda Davies,
"Just wanted to write to say a huge thank you for all your hard work on our Ercol cushions.

I cannot fault:
Your helpful staff on the telephone and over the internet/email.
Your efficiency in dealing with any questions.
The promptness of the collections and deliveries The strength of the sellotape provided!
The brilliant packaging on delivery.
Finishing in time for Christmas!
Photo enclosed.
We are both really pleased with the result and wish we had done this a long time ago! The seats are now really comfortable.


Wendy and Colin Graves,
"Just a quick note and a couple of photos (feel free to use if suitable) of the cushions you recently did for our old Ercol chair.
Totally brought it back into everyday use…!
Looks excellent, we feel very pleased with the quality of the work, the comfort and the hassle-free turn around."
Merry Christmas to all

Jenny Clark,
"As requested I attach a photograph of my smart Ercol chairs, thanks to the people who work at your upholstery organisation."
Kind Regards,

Jill F Andrew,
"Letting you know they [3 Ercol Saville armchairs] arrived home safely today and we are very pleased with them.
Please let your team know we are very grateful for all their hard work."
Kind Regards,

P. and M. Dickinson,
West Sussex
"The four Ercol dining chair seat pads arrived this afternoon. We are very pleased with the quality. The originals lasted 26 years. Don’t think these will have to last that long, but they look as if they could.
Thank you for the excellent and speedy service."

P. Morgan,