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Customer Reviews & Testimonials

Below are a limited selection of the many Testimonials that we have recieved from our satisfied customers. If you are pleased with the upholstery, furnishings or service that you have received from Bristol Upholstery & Soft Furnishings Co. and would like to send us your own testimonial, for inclusion, then please click here to go to our on-line General Enquiry page. More testimonials can be viewed on our facebook page.

"We received our replacement cushions for our Ercol Rocking Chair Thursday as promised, just to let you know that they fit perfect and the colour is a Excellent match, also we would like to say thank you for the excelent service we received from yourselves."

Kind Regards,
Ann & Ray Leech,
Dudley

"The pads look very good and I am very satisfied. Please thank all the staff who were involved with the order and the excellent service."

Kind Regards,
Thelma Blackmore,
Farnham

"Thank you for putting up with our indecisiveness in material and foam choices - such a vast range to choose from! - but the end results were worth it.
The cushions are fabulous and have given our old Ercol furniture a new lease of life."

Kindest regards,
Hilary Gooch,
Devon

"Please convey our thanks to the persons involved with the stitching of the covers etc. on the items already delivered. The workmanship was of a really high standard."

Kind Regards,
Mr Allen,
West Sussex

"We are absolutely delighted with your work, and have recently received our Ercol furniture back. The colour is amazing. We had a Teal colour with patchwork details on it.
Please find attached images."

Kind Regards,
Mrs H Broughton,
Norfolk

"Thank you so much for our wonderful replacement Ercol cushions.
As you can see, they look really good and we are very pleased with your workmanship, and the efficient way you dealt with our order, please click here."

Regards,
Sylvia and Michael White
Cambridgeshire

"Today I received my ercol dining chairs replacement cushions, which I am delighted with.
I would like to thank you for all the help in this matter.
Chelsea, you are an asset to your company and dealt with my enquiry in a polite and helpful manner.
Once again thank you for all help."

Kind Regards,
Heather Brooks,
Southam

"Thanks for the cushions, very pleased with the result and service. Please find attached photos."

Regards,
Richard Hammond,
Bristol

"I recently ordered a cushion for my husbands rocking chair as a birthday gift.
He is over the moon!
Can I just say the service you provided from start to finish was extremely efficient, detailed and personal.
I felt well looked after and that the company really care about the final product they produce, no matter how small.
Here's our new cushion at home by the fire..."

Eli Wiltshire,
Cornwall

"Here is a photo of our settee with its new refilled cushion."
Many thanks,

Naomi Dungworth,
Leicester

"Herewith three photos, just so you can see what the cushions look like on the Ercol chairs.
I’m very pleased with them, so please thank all involved."

Kind Regards,
Diana Suard,
Paris

"The cushions arrived yesterday afternoon and we are thrilled with them, thank you so much.
Your service has been excellent and the cushions and covers are lovely, very well made and a beautiful fabric.
My mother is so happy with them and has thanked me about fifty times so I am passing those thanks on to you."

Best wishes
Lynn Hall,
Newcastle upon Tyne

"This is not a request for information but feedback on your service.
We cannot praise you enough for the great service we received from your company in respect of the new cushions we wanted for our Ercol dining room chairs.
From the day we called into your showroom in Bristol, the staff were most helpful, they allowed us to browse and select as many samples of material from your vast selection, they explained how they would be made and that they would copy the cushion we took down with us.
Nothing was too much trouble.
A few days later when we had received the samples, we selected the material we liked, phoned your office and gave them the information they needed, paid a deposit, and was told they would be approx. 3 weeks.
In approx. 3 weeks a gentleman phoned and said our cushions were ready and when could they deliver them (and free delivery), this was arranged at a time that was suitable for us and duly turned up on that day.
Unfortunately, we did not get the names of the staff involved but all were most helpful.

Thanks again for your great service and we would certainly recommend you to our friends."
Kind Regards,

Ian & Vivien Robertson,
East Sussex

"Thank you for the swift return of our much loved Ercol cushions re-covered to perfection.
Hope the attached photos will show other potential customers how good your workmanship is.
No, you are not the least expensive, however, it would be a shame to use less quality fabric or inexperienced workmanship on our furniture."
Regards,

Lynn Pickering,
Burton on Trent

"Thank you so much for my lovely Ercol seat pads which arrived safely.
They have been beautifully made and look great on the chairs.
Wish I had asked you ages ago!"
Please see attached photo.
With much appreciation,

Claire Irvin,
Teignmouth

"Thank you so much for my beautiful Ercol chair.
It is better than new, and just as important made so comfortable.
The cushions are more than 100 per cent improved.
Please find attached images of our chair.
I bought this chair in 1992."
Kind Regards,

Hilary Lee,
Bristol

"It's Claire...dark blue rocking chair covers...
I just wanted to let you know that the cushions arrived just after lunchtime. They are absolutely lovely and fit the chairs perfectly.
Very happy with them.
I've tried to take a picture, but unfortunately it's with electric light, they look a better colour, blue not black, under natural light.

Thank you so much for all of your help, the product and the whole service have been fantastic 😊"
Kind Regards,

Claire Higham,
West Yorkshire

"Thank you very much for the Ercol cushions and for your patience when I was long in hospital and unable to have them, not to mention your patience beforehand when I took time deciding which fabric I wanted.
They are exactly what I had in mind and look beautiful.
It's given the Ercol a new lease of life.
The delivery man was so kind, brought them in and put them in and put them on the furniture for me, which I greatly appreciated.
Thank you so much for all your help."
Yours sincerely,

Susan Taylor,
Melksham

"Not bad for a chair that is 44 years old!
Please find attached photos".
Kind Regards,

Frances Bailey,
Stoke Bishop

"I have recently had 6 replacement cushions/covers made for Ercol dining chairs and they are excellent - even including the fixing straps.
Price and delivery were much better than I had anticipated - I can highly recommend this company".

F. Wells

"The four Ercol dining chair seat pads arrived this afternoon.
We are very pleased with the quality.
The originals lasted 26 years.
Don’t think these will have to last that long, but they look as if they could.
Thank you for the excellent and speedy service."

P. Morgan,
Swansea

"Letting you know they arrived home safely today and we are very pleased with them.
Please let your team know we are very grateful for all their hard work.
Here are some photos, which show the completed chairs in all their glory!"

S. Jones,
Devon

"We picked up the parcel today of the studs etc for the Ercol chairs.
Bought in about 1970, it was the first good furniture we had, they have been refinished and re-glued ready for the next half century.
Cushion project to wait until after Christmas.
Thank you for the excellent service.
Hope you all have a dryish Christmas; here tonights temp is predicted to be minus 21 C, colder later on in the week."
Sincerely,

Jane Watson,
Canada

"I write to express my thanks for the cushions you made for my Ercol dining chairs.
They are a perfect fit and I am delighted with them.
Pass my thanks to everyone, including those I spoke to on the phone who were so helpful when I was choosing material."
Kind Regards,

R. Fox,
Bolton

"Thank you for the final receipt for our cushions.
We are very pleased with the finished articles - they have completed our kitchen nicely.
Please find attached photos."
Thank you again,

Lesley Tompkins,
Leeds

"We are very pleased with the results and many thanks for the additional cushions!
Please find attached photos."

John Toplis,
Basildon, Essex

"Just a few pics of our finished suite. Just perfect.
Please find photos attached"
Many thanks,

Mr and Mrs Gillham,
Kent

"Thank you very much for the Ercol cushions, and for your patience when I was so long in hospital and unable to have them, not to mention your patience beforehand when I took time deciding which fabric I wanted.
They are exactly what I had in mind, and look beautiful. It's given the Ercol a new lease of life.
The delivery man was so kind, brought them in and put them on the furniture for me, which I greatly appreciated."
Thank you so much for all your help.

S. Taylor,
Wiltshire

"I am absolutely delighted with my Ercol cushions.
I attached a photo for you to see just how good they look in my newly-built log cabin."
Many thanks once again and best wishes,

Anne

"Thank you for recovering my Ercol furniture.
I am very pleased with the results and attached photos as requested."
Kind regards,

Christine England,
Bedfordshire

"Just received my lovely new seat pad/cover. It's really comfy, thank you so much.
Please find attached photo of it in situ."
Kind Regards,

H. Stainton,
Portsmouth

"Please find attached images of completed work.
We are really pleased; it's like a brand new suite again."
Best regards,

Helen Thomas,
Bristol

"Thank you so much for your fast and efficient service. Nothing was too much bother for you from samples to sitting.
Looking forward to singing your praises to all and sundry.
Bristol Upholstery is a rare animal in this day and age.
A pleasure to have done business with you all. Please find attached photos in situ."
Thanks sincerely,

Day Campbell,
Aboyne, Aberdeenshire

"Cushions all arrived, fit perfectly and look great.
Find attached a few photos from original Ercol to newly revamped."
Thanks for getting us through this little project!"

Josh Robinson,
Winchester

"Please see attached before and after photographs of our Ercol easy chair.
We would like to say how very pleased we are with our new cushions and would like to express our complements to all at Bristol Upholstery, not only for the standard of workmanship but for all aspects of our customer experience.
From our first visit to chose the material right through to delivery of the finished job.
Your customer service was exemplary.
Everyone in the team was polite, patient and knowledgeable.
We would not hesitate to call on your services again and will certainly recommend Bristol Upholstery to others.
N.B. The 'before' photograph does not show how poor the condition of the cushions were."
Yours Faithfully,

Mr. & Mrs. D. Hunt,
South Devon

"Just a word of thanks for the work your craftspeople have put into the recovering of our Ercol suite. Please find attached photos of them in situ.
Good job guys!"
Kind Regards,

Paul and Sue,
Weston Super Mare

"Many thanks for your great service, more than happy with the way they look ... find attached images."
Thanks again and best regards,

Sandra Thurston,
Inverness-Shire

"Thank you so much for the lovely cushions for our Ercol sofa and chair.
We are very pleased with them.
Pictures as requested!!"
Best wishes,

Chris Pettit,
Newbury

"Thank you so much we are highly delighted with our recovered chair.
We've not decided exactly where it will go yet, but here are a few photos."
Thank you so much,

Sue Zenthon,
Poole

"Many thanks again for the chair pads.
Wonderful work.
Thought you might like a photo of them in place.
Best wishes,

Richard and Linda Davies,
Monmouth

"Just wanted to write to say a huge thank you for all your hard work on our Ercol cushions.

I cannot fault:
Your helpful staff on the telephone and over the internet/email.
Your efficiency in dealing with any questions.
The promptness of the collections and deliveries The strength of the sellotape provided!
The brilliant packaging on delivery.
Finishing in time for Christmas!
Photo enclosed.
We are both really pleased with the result and wish we had done this a long time ago! The seats are now really comfortable.

THANK YOU TO ALL YOUR STAFF IN AND OUT OF THE WORKSHOP YOU ARE STARS....HAPPY CHRISTMAS and have a good break!
Regards,

Wendy and Colin Graves,
Somerset

"Just a quick note and a couple of photos (feel free to use if suitable) of the cushions you recently did for our old Ercol chair.
Totally brought it back into everyday use…!
Looks excellent, we feel very pleased with the quality of the work, the comfort and the hassle-free turn around."
Merry Christmas to all

Jenny Clark,
Devon

"As requested I attach a photograph of my smart Ercol chairs, thanks to the people who work at your upholstery organisation."
Kind Regards,

Jill F Andrew,
Essex

"Letting you know they [3 Ercol Saville armchairs] arrived home safely today and we are very pleased with them.
Please let your team know we are very grateful for all their hard work."
Kind Regards,

P. and M. Dickinson,
West Sussex

"I have recently had 6 replacement cushions/covers made for Ercol dining chairs and they are excellent - even including the fixing straps.
Price and delivery were much better than I had anticipated - I can highly recommend this company."

F. Wells

"The four Ercol dining chair seat pads arrived this afternoon. We are very pleased with the quality. The originals lasted 26 years. Don’t think these will have to last that long, but they look as if they could.
Thank you for the excellent and speedy service."

P. Morgan,
Swansea

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Bristol Upholstery and Soft Furnishings Co. is a trading style of The Caravan Seat Cover Centre Ltd. E. & O.E. Our business is an independent family run company and we are not, and do not claim to be, connected to the original Ercol Company in any way.

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