ERCOL Furniture FAQs

IMPORTANT INFORMATION

We hope all our customers, old and new, are safe and well.

We are working under the following new arrangements:

• Our Reception will regrettably NOT be open to visitors; however we still have a ‘Drop Off and Collection Point’ at the front of our premises.

• Our incoming phone lines are open 10.00am to 1.00pm and 1.30pm to 3.00pm, Monday to Thursday only.

We wish you and yours all the best and hope you can stay safe. We have been in business for 33 successful years and we look forward to serving you for another 33 years!


The Bristol Upholstery & Soft Furnishings Team


Frequently Asked Questions



WE OPERATE A PROFESSIONAL

UK-WIDE SERVICE SUPPLYING CUSHIONS & COVERS FOR ERCOL FURNITURE

Our Ercol Furniture Cushion and Cover Service enables us to professionally re-cover existing Ercol furniture cushions, or make brand new cushions, no matter where you are located in the U.K!


Q Do you make cushions for all types of Ercol furniture?

Ercol do not now offer replacement cushions for all their models. However, whether you have the ubiquitous Windsor chair, Evergreen Sofa, Studio Couch, or one of the much rarer models, we can normally still help you. Overall Ercol have made over 200 different models in their 100+ year history and we can usually help you regardless of which type you own.


Q I don't know which Ercol model I have. Is that a problem?

No, so long as you can email or post us some images of your furniture and cushions, we will be able to quote you prices and options.


Q My original cushion fillings are still fine, do I have to throw these away and order complete new cushions?

Although Ercol themselves will only supply complete cushions, we have always given our customers the choice of supplying complete cushions OR covers only. Please see our 'About Our Cushions' page for more details.


Q I live far away from Bristol, can you still help me?

Most definitely! We can discuss options and prices with you by phone or email and send you fabric sample swatches. If you decide to order then we would collect your cushions using our 'UK wide Cushion Collection Service'. There is no additional cost to use this service. Please see our 'How We Work' page for more details.


Q How many fabrics can I choose from?

We have over 4,000 fabrics available and whilst not every one of those would be suitable to use on every model of Ercol furniture, you will still have an enormous choice!


Q How do I see your fabrics?

Please take a look at our online Ercol Fabrics Gallery. We can then post you fabric sample swatches free of charge and of course without any pressure or obligation. Please see our 'Fabrics' page for more details.


To view our full range of over 2,000 searchable Upholstery Fabrics, SPECIFICALLY FOR ERCOL FURNITURE, click below to go to our unique…

FABRIC SELECTOR

Q Can I supply my own fabric?

Yes, although we would first need to confirm its suitability for your particular type of Ercol furniture. Please see our 'Fabrics' page for more details.


Q Are your cushions British Made?

Most certainly! We are very proud of the complete cushions, and covers only, that we make here in Bristol.


Q Do you cut your fabric by hand?

Yes, rather than use a computer controlled automatic cutting machine, we use good old fashioned tailor's shears, enabling minor adjustments to be made to each order if required.


Q I'm happy with my original covers, can you replace the fillings for me?

Yes, we have no wish to force you to throw away your existing covers if they are in good condition. We can happily replace your fillings for you. Please see our 'Refilling Your Cushions' page.


Q Can I machine wash the covers you make?

That depends. We're pleased to say that we now have a good number of our upholstery fabrics that are machine washable. The remainder can be sponge cleaned 'in situ', or with a proprietary fabric cleaner, just as you would clean the fabric on non-Ercol furniture.


Q Do you 'save up' customer orders for the same types of furniture, so they can be all made at the same time?

No, your order is individually cut and sewn.


Q What is your lead time and do I have to pay for my order in full when I place my order?

Our lead time varies at different times of the year but we are always happy to discuss timescales with you in an effort to meet your requirements. We can schedule an advance date to collect your original cushions, to ensure you are without cushions for as little time as possible. When you place your order we ask you to pay 1/3 as a deposit. We do not then need you to pay the 2/3 balance until we contact you to say your order is complete and ready for delivery.


Q Why do you borrow my original cushions?

Because over the 20+ years that we have been making cushions for Ercol furniture we have seen cushions from apparently identical models but where there have existed subtle variations, perhaps a slightly different curve to the cushion, maybe different length fixing straps etc. etc. As a result, by borrowing an example of each size of your particular cushions, there is no doubt as to the exact specification of what we need to create for you. Our Sewing Technicians will 'unpick' your original covers in order to use them as a template. This means that one cushion cover of each size would not be able to be returned to you. For more details please see our 'How We Work' page.


Q I have seen prices from Ercol for supplying their replacement cushions. Why are your prices significantly less?

Only Ercol themselves can say that they make genuine original Ercol cushions, in the same factory as where they were made originally. However, what we can offer you is an alternative to purchasing complete new cushions direct from Ercol or through one of their Retail stockists.

We believe our website gives you a glimpse of the sort of family run business we have built and the professional and friendly manner in which we conduct ourselves.

Our premises are positively tiny compared to the size of Ercol's 160,000 sq. ft. factory and as our premises, which we own, are on an industrial estate we are not paying the huge rents and overheads that many Ercol Retail furniture stockists have to allow for.

Also we don't supply Retail furniture stockists with our cushions, so you are always buying direct from us, the maker, with no middlemen!


We hope the above Frequently Asked questions have answered many of your queries. If not, please give us a call on 0117 937 0172, or use our 'Contact Us' page and we will be delighted to help.